Delivery Days

Thursday and Friday



52 Weeks including 5 weeks Work Placement


AUD 6250 + AUD 750 Resource Fee

Course Description

This qualification highlights the important role of community services workers in delivering person-centred services to individuals, groups, and communities. These workers operate autonomously within their scope of practice and contribute to positive transformations in people’s lives. They may supervise others, engage in case management, and coordinate programs. Practical work of at least 200 hours is required, following relevant legislation, standards, and codes of practice. No occupational licensing or certification prerequisites apply.

Entry Requirements

To be eligible, you must be:

Students must:

  • Be at least 18 years of age
  • Completion of year 12 or more
  • A valid Unique Student Identifier (USI). We recommend that you create your USI before you book your course.

A valid Unique Student Identifier (USI). We recommend that you create your USI before you book your course.

Additionally, you need to attend and achieve a satisfactory result on the language, literacy, and numeracy (LLN) test. The LLN test will be conducted either face to face in a hard copy or via eLearning: Moodle. The LLN test will determine whether the student needs additional support to achieve the following ACSF Levels-

Learning – Level 3,
Reading – Level 3,
Writing – Level 3,
Oral Communication – Level 3
Numeracy – Level 3

Prior to undertaking practical placement, you will be required to provide:

  • Current Police Clearance (no older than six months) or NDIS Worker Screening Check; and
  • A current flu vaccination (unless exempt).

Study Mode

All lectures are delivered face-to-face classroom-based learning using a variety of delivery methods and approved learning resources including:

  • Student learner guide
  • Student assessment pack
  • E-learning resources to enhance knowledge and skills

Recognition of Prior Learning (RPL) & Credit Transfer (CT)

A recognition of prior learning is available to students who possess prior knowledge, skills, and experience and/or have a Credit Transfer with Units of Competency from formal training or study in a relevant field. Your study course may be shortened as a result of recognition.

Career Prospects

  • Housing Manager
  • Social Housing Coordinator
  • Community Services Case Manager

Future Studies

Students who successfully complete CHC52021 Diploma of Community Services may proceed to CHC62015 Advanced Diploma of Community Sector Management or enrol in another relevant course in the same pathway.


A variety of assessment methods are used to assess each unit of competency, including written responses, case studies, role plays, observations, practical demonstrations, and simulated workplaces.

Units of Competency

No.Unit CodeUnit Name 
1CHCCCS004Assess co-existing needsCORE
2CHCCCS007Develop and implement service programsCORE
3CHCCCS019Recognise and respond to crisis situationsCORE
4CHCCSM013Facilitate and review case managementCORE
5CHCDEV005Analyse impacts of sociological factors on people in community work and servicesCORE
6CHCDFV001Recognise and respond appropriately to domestic and family violenceCORE
7CHCDIV001Work with diverse peopleCORE
8CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safetyCORE
9CHCMGT005Facilitate workplace debriefing and support processesCORE
10CHCPRP003Reflect and improve own professional practiceCORE
11HLTWHS003Maintain work health and safetyCORE
12CHCLEG003Manage legal and ethical complianceCORE
13CHCCSL001Establish and confirm the counselling relationshipELECTIVE
14CHCCSL002Apply specialist interpersonal and counselling interview skillsELECTIVE
15CHCCSL003Facilitate the counselling relationship and processELECTIVE
16CHCCSL007Support counselling clients in decision-making processesELECTIVE
17CHCDIV003 Manage and promote diversityELECTIVE
18CHCGRP002Plan and conduct group activitiesELECTIVE
19CHCMGT003 Lead the work teamELECTIVE
20BSBPEF401Manage personal health and wellbeingELECTIVE

Course Details