80 weeks including 10 weeks break and 200 hours of work-based training. 20 scheduled face-to-face contact hours each week to meet student visa requirements + self-study component.


AUD 15,000 + AUD 650 Resource fee

This qualification highlights the important role of community services workers in delivering person-centred services to individuals, groups, and communities. These workers operate autonomously within their scope of practice and contribute to positive transformations in people’s lives. They may supervise others, engage in case management, and coordinate programs. Practical work of at least 200 hours is required, following relevant legislation, standards, and codes of practice. No occupational licensing or certification prerequisites apply.

Entry Requirements

Academic level:

  • Completion of Australian Year 12 or other equivalent Australian qualification/s for entry to a Diploma level

English proficiency

  • Evidence of an IELTS test Score of 5.5 or equivalent for a Diploma qualification.
  • Complete the LLN assessment
  • Moderate level of computer literacy

Academic pathway

  • Successful completion of Certificate III in Individual Support (Ageing & Disability)

Minimum Age

  • 18 years of age and above.


Course Commencement
Thursday, 7 March 2024
Thursday, 28 March 2024
Thursday, 18 April 2024
Thursday, 9 May 2024
Thursday, 30 May 2024
Thursday, 20 June 2024
Thursday, 4 July 2024
Thursday, 1 August 2024 
Thursday, 5 September 2024 
Thursday, 26 September 2024
Thursday, 17 October 2024
Thursday, 14 November 2024 
Thursday, 19 December 2024 
Thursday, 30 January 2025 
Thursday, 20 February 2025
Thursday, 20 March 2025 
Thursday, 10 April 2025
Thursday, 1 May 2025
Thursday, 22 May 2025

Study Mode

All lectures are delivered face-to-face classroom-based learning using a variety of delivery methods and approved learning resources including:

  • Student learner guide
  • Student assessment pack
  • E-learning resources to enhance knowledge and skills

Recognition of Prior Learning (RPL) & Credit Transfer (CT)

A recognition of prior learning is available to students who possess prior knowledge, skills, and experience and/or have a Credit Transfer with Units of Competency from formal training or study in a relevant field. Your study course may be shortened as a result of recognition.

Career Prospects

  • Housing Manager
  • Social Housing Coordinator
  • Community Services Case Manager

Future Studies

Students who successfully complete CHC52021 Diploma of Community Services may proceed to CHC62015 Advanced Diploma of Community Sector Management or enrol in another relevant course in the same pathway.


A variety of assessment methods are used to assess each unit of competency, including written responses, case studies, role plays, observations, practical demonstrations, and simulated workplaces.

Units of Competency

No.Unit CodeUnit Name 
1CHCCCS004Assess co-existing needs              CORE
2CHCCCS007 Develop and implement service programs
3CHCCCS019 Recognise and respond to crisis situations
4CHCCSM013Facilitate and review case management
5CHCDEV005Analyse impacts of sociological factors on people in community work and services
6CHCDFV001Recognise and respond appropriately to domestic and family violence
7CHCDIV001Work with diverse people
8CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
9CHCMGT005Facilitate workplace debriefing and support processes
10CHCPRP003Reflect and improve own professional practice
11HLTWHS003Maintain work health and safety
12CHCLEG003Manage legal and ethical compliance
13CHCCSL001Establish and confirm the counselling relationship      ELECTIVE
14CHCCSL002Apply specialist interpersonal and counselling interview skills
15CHCCSL003Facilitate the counselling relationship and process
16CHCCSL007Support counselling clients in decision-making processes
17CHCDIV003 Manage and promote diversity
18CHCGRP002Plan and conduct group activities
19CHCMGT003 Lead the work team
20BSBPEF401Manage personal health and wellbeing

Course Details

If you are interested to enrol in this course, please fill the following details:

    If you don’t have one you can create it on www.usi.gov.auwww.usi.gov.au

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